ICMP ping issue by Windows base End Point Operations Agent

As you know vRealize Operation Manager can monitor remote devices by ICMP check. It is a simple checking method, we use it to monitor at basic level, our remote routers or switches.

Implementation process:

  1. Go Environment / All Objects / EP OPS Adapter / Remote Cheks Word
  2. From Actions menu select “Monitor this object remotely”
    • Add Display nama E.g.: WAN-1
    • Monitored from select your Agent
    • Under Check Method select ICMP check
    • Hostname: IP address of device
  3. Under Advanced settings you can change “sotimeout” and “Collection Interval” (we use one minute)
  4. Click OK

Under Environment / All Objects / EP OPS Adapter / ICMP Check tree you will find all your ICMP checked objects, and you can select one of them for details or All Metrics data.

Now, you are able to create an Alert, base on resource availability state. Yes, but we received lots of alert from vROps, becouse the resources wasn’t available many times. We tried rise up sotimeout. Not worked.

We changed Agent log level to Debug and we saw many of this messages.

26-09-2017 20:23:36,043 CEST DEBUG [pool-1-thread-11] [Collector] name=ICMP Check, thread=pool-1-thread-11, result=Tue Sep 26 20:23:36 CEST 2017 (/192.168.xxx.xxx) null values={Availability=0.0, ResponseTime=19969.0}

(In my next Article I will show you how you can change EP OPS Agent’s log level and file size.)

ICMP

We opened a new case at GSS (VMware Global Service Support) about this problem, but fortunetly in the maintime (under weeks – waited for GSS) we find a Release Note for vRealize Operation Manager 6.2. The subscription in this note looks like very similar as our problem 🙂

No data returned when running ICMP check
When attempting to run an ICMP check for remote monitoring from an Agent running on a Windows platform, no data is returned.
Workaround: Do not use ICMP checking from an agent that is deployed on a Windows platform.

Link: http://pubs.vmware.com/Release_Notes/en/vrops/62/vrops-62-release-notes.html

We changed the Agent from Windows base OS to Linux OS, and in the last weeks we didn’t revecive fals alerts. I’m really sad becouse we use vRealize Operation 6.6.1 and the problem, wich was discovered in 6.2,  is still exists in the latest release.

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